Information Technology Infrastructure Library White Papers

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Information Technology Infrastructure Library White Papers (View All Report Types)

Connecting the Clouds: Best Practices for Integrating IT Service Management sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Cloud Computing \| Integration Server Software \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Software as a Service

Improve IT Visibility, Avoid Change Failures sponsored by Hewlett Packard Enterprise WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management. Posted: 02 Jun 2014 \| Published: 31 Dec 2012 TOPICS: Application Portfolio Management \| Change Management \| CMDB \| IT Infrastructure \| IT Service Management \| ITIL

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

The Perfect Combo: ITIL, ITSM and Social Media sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk. Posted: 24 Feb 2014 \| Published: 24 Feb 2014 TOPICS: IT Management \| IT Service Management \| ITIL \| Social Computing \| Social Networking

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: 10 Dec 2008 \| Published: 01 Jan 2006 TOPICS: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment sponsored by Network Automation, Inc WHITE PAPER: This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation. Posted: 27 Oct 2010 \| Published: 27 Oct 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| FTP \| IT Management \| ITIL \| ROI \| Scripting

SafeGuarding Upgrades of your SAP® Applications: Ensuring Upgrade Success by Identifying and Addressing Potential Challenges Proactively sponsored by SAP America, Inc. WHITE PAPER: This paper describes how the SAP Safeguarding for Upgrade portfolio of services helps you identify and address potential challenges associated with an upgrade of your SAP solution early – and ensure its success. Read on to learn more about how to upgrade successfully with SAP Safeguard. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| Collaboration \| IT Infrastructure \| IT Management \| ITIL \| SAP (Product)

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Realizing ITIL V3: Top Technologies to Drive Value sponsored by Hewlett Packard Enterprise WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Application Performance Management \| Business Process Management Software \| Business Service Management Software \| IT Service Management \| ITIL \| Systems Management