PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
WHITE PAPER:
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
EZINE:
In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme.
EZINE:
Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.
EZINE:
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
EZINE:
In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
EGUIDE:
The growing momentum around 5G has spurred the rise of edge computing applications designed to crunch and process data at the edge of the network. In this e-guide, read more about edge computing developments in the Asia-Pacific region, as well as the pros and cons of adding edge computing to a cloud architecture
