Customer Support Reports

EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

Posted: 08 Feb 2021 | Published: 24 Dec 2019

EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.

Posted: 08 Feb 2021 | Published: 26 Jan 2018

EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.

Posted: 01 Mar 2016 | Published: 25 Feb 2016

WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.

Posted: 03 Mar 2015 | Published: 30 Apr 2014

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

WHITE PAPER: Access this white paper for information about e-signatures in the media sector.

Posted: 23 Feb 2015 | Published: 23 Feb 2015

EGUIDE: In this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.

Posted: 05 Mar 2015 | Published: 05 Mar 2015

EGUIDE: In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service.

Posted: 16 Dec 2016 | Published: 14 Dec 2016

EBOOK: The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.

Posted: 11 Feb 2022 | Published: 08 Feb 2022

EBOOK: Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.

Posted: 04 Sep 2015 | Published: 04 Sep 2015