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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
sponsored by IBM
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sponsored by Pitney Bowes Group 1 Software

WHITE PAPER - This white paper traces the evolution of e-transpromo, demonstrating its increasingly important role across new media.
Posted: September 3, 2008 | Published: September 3, 2008

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Topics:  Cell Switching | Customer Interaction Services | SMS


sponsored by AMD

WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008

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Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software


sponsored by Rally Software Development Corp.

SOFTWARE LISTING - From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
Posted: August 15, 2008 | Published: August 14, 2008

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Topics:  Collaboration | Customer Interaction Services | Expert Systems | Project Management | Project Management Software | Systems Integration | Systems Maintenance | Systems Management


sponsored by Sage (UK) Limited

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008

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Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors


sponsored by Kognitio

CASE STUDY - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
Posted: July 28, 2008 | Published: July 25, 2008

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Topics:  Analytic Applications Software | Business Intelligence | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Disaster Recovery | POS | Productivity | Retail Channels | Self-Service Applications Software | Switching


sponsored by Teleformix

WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: July 11, 2008 | Published: October 1, 2006

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Topics:  Call Center Management | Call Center Software | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing


sponsored by Teleformix

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008

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Topics:  Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control


sponsored by Teleformix

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007

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Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP


sponsored by Avaya Inc.

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008

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Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services


sponsored by IBM

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007

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Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains


sponsored by Genesys

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008

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Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales


sponsored by Virtual Iron Software, Inc.

WEBCAST - This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, increase the flexibility and scalability of its hosting infrastructure while reducing its total cost of ownership.
Posted: March 10, 2008 | Premiered: December 11, 2007

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Topics:  CRM | Customer Interaction Services | High Availability | Infrastructure Management | Scalability Testing | Security | Server Management | Server Virtualization


sponsored by Cisco Systems, Inc.

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008

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Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers


sponsored by Cisco Systems, Inc.

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008

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Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales


sponsored by Portrait Software

CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: September 4, 2007 | Published: July 1, 2006

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Topics:  Banking Industry | Call Centers | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing | ROI


1 - 15 of 23 Matches